Refund Policy

At Sweets & Cream, we want your order to arrive fresh, correct and ready to enjoy.

Problems with your order

If an item is missing, incorrect, damaged or otherwise unsatisfactory, contact cs@sweetsandcream.co as soon as possible. Include your order number and, where helpful, a photo.

We will investigate and provide an appropriate refund or replacement in accordance with your consumer rights. Please do not return perishable food without contacting us first.

Fresh desserts and perishable products

Our fresh desserts, milkshakes, ice cream and other products that deteriorate quickly are excluded from the usual 14-day change-of-mind cancellation right.

This does not affect your rights where goods are faulty, unsafe or not as described.

If you need to cancel or change an order, contact us immediately. We will try to help, but may be unable to cancel once preparation has started.

Packaged, non-perishable products

For eligible products purchased online, tell us within 14 days of delivery if you wish to cancel, then return them within a further 14 days.

You pay change-of-mind return postage. We cover reasonable return costs for faulty or incorrect goods. Opened hygiene-sealed products are excluded only where the legal exemption applies.

We may deduct for handling beyond what is reasonably necessary to inspect the goods.

Refunds

For eligible change-of-mind returns, we refund within 14 days of receiving the goods or proof of return, whichever is earlier. Standard outbound delivery is refunded when the whole order is cancelled.

Refunds use your original payment method, unless agreed otherwise, without a refund fee.

Contact

Sweets & Cream

Email: cs@sweetsandcream.co

Business and returns address: 20 Market Street, Southport, PR8 1HJ

Optional cancellation form

For products eligible for cancellation, you may email or post the following details. You do not have to use this form.

To: Sweets & Cream, 20 Market Street, Southport, PR8 1HJ. cs@sweetsandcream.co

I/We give notice that I/We cancel my/our contract for the following goods:

Goods:

Order number:

Ordered on / received on:

Customer name:

Customer address:

Date:

Signature, only if sent on paper: